Privacy Policy

Privacy Policy
Last updated: October 2025
At TP Boarding Houses, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information such as:

• Your name, phone number, and email address

• Residential and mailing address

• Identification documents (if required for tenancy)

• Emergency contact details

• Financial or Centrelink information relevant to accommodation applications

• Any other information you provide to us directly (e.g. via forms, phone, or email)

We may also collect non-personal information such as browser type, IP address, and site usage data to improve our website and services.
2. How We Collect Information
We collect information when you:

• Apply for accommodation or submit an enquiry

• Communicate with us by phone, email, or in person

• Visit or use our website

• Provide information for NDIS or government housing support purposes

3. How We Use Your Information
We use your personal information to:

• Process accommodation applications and manage tenancies

• Communicate with you about your stay or enquiry

• Maintain safety and compliance within our properties

• Improve our services and customer experience

• Comply with legal, financial, and regulatory obligations

We will only use your information for the purpose it was collected unless otherwise permitted by law.
4. Sharing Your Information
We do not sell or rent your personal information.
However, we may share it with:

• Service providers (e.g. maintenance or cleaning contractors)

• Government or regulatory bodies (where required by law)

• Support agencies or NDIS coordinators (with your consent)

All third parties are required to protect your information in line with privacy laws.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure physical storage, password-protected systems, and limited staff access.
If we no longer need your information, it will be securely deleted or de-identified.
6. Access and Correction
You can request access to your personal information or ask us to correct any errors by contacting us directly. We will respond to all requests within a reasonable timeframe.
7. Website and Cookies
Our website may use cookies to improve functionality and user experience. You can disable cookies through your browser settings, though this may affect site performance.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date above.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.